Changes Coming To RTS Bus Service

Pittsford Chamber of Commerce Uncategorized Leave a Comment

Reimagine RTS Information to Share

Reimagine RTS is launching on Monday, May 17, 2021. Because of COVID-19, RTS is not able to hold in-person gatherings to help educate customers on the new system. Please help RTS make sure customers are ready for the new system by sharing the following information to help them learn what they need to know before May 17:

  1. Learn your route number: All the route numbers are changing. Use the old route/new route guide to find your new route number. Some customers will need to use a combination of a route and RTS On Demand
  2. Find your schedule: Once you know your new route number(s), go to to view the new schedule
  3. Find your On Demand Zone guide: If you need to use the new on demand service to start or end your trip, or you just want to try this new service, go to to see the guide for your respective On Demand Zone
  4. Download the Transit App: You can see current bus schedules, new bus schedules, and access the RTS Go mobile fare payment tool through the Transit App. Download the Transit app from the App Store or Google Play
  5. April 27th Customer Information Session: We will be holding a virtual information session on April 27 at 5:30 p.m. to help customers understand the system and answer their questions. Click here to access the meeting link
  6. Call Customer Service: If you need help with any of these steps please call 585-288-1700 and work with our customer service team to identify your new route and figure out how to use the new system

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